Support
Our small team prioritizes participant experience above all else. Please send any of your questions about a challenge, a shipment, or your account our way and we’ll respond promptly.
Get in touch
support@feeroo.com
We answer within two business days, usually sooner. If something went wrong with an order, please include your dog’s name so we can ensure our answer is specific to the dog involved.
FAQs
Do I have to open the app while we walk?
Feeroo uses the step counter on your phone. This means that you can track as you go, or enter the start and end times for your walks later and we can calculate the total using your phone’s historical data.
Does Feeroo show a map of where I walk?
No, and this is deliberate. The trail you see is illustrated artwork. If you enable location data, the information is used to canclulate the total distance walked. Route data never leaves your phone. Location is only used to sharpen distance while a walk is active, and only the total gets sent to us.
When does the bandana arrive?
It ships as soon as you join a challenge, not when you finish. Deliverate times vary by your location and estimates are shown at checkout.
My dog has allergies. What are my options?
We work with partners who use premium ingredients and strive to make treats all dogs can enjoy. Anything edible always ships sealed with the ingredient label intact.
What if we do not finish a challenge?
Challenges do not expire. If time get aways from you, simply pick it back up when it’s convenient again.
Can I add more than one dog?
Yes. Each dog gets their own avatar with sections available for their name, breed, photo, birthday, the works.
How do I delete my account?
Managing your data is easy: Click on Profile, then Settings, then either Download Data or Delete Account.
If you would rather we handle it, email us from your account address and we will take care of it within 14 days.