Support
Questions about a challenge, a shipment, or your account. A real person reads every one of these.
Get in touch
support@feeroo.com
We answer within two business days, usually sooner. If something went wrong with an order, mention your dog’s name — it makes finding you much faster.
Questions people actually ask
Do I have to open the app while we walk?
No. Feeroo reads step data straight from your phone, so the walk counts whether the app is open, closed, or buried on your third home screen. Open it when you want to see how far along the trail your dog has gotten.
Does Feeroo show a map of where I walk?
No, and this is deliberate. The trail you see is illustrated artwork — a drawn path with places to unlock, not your actual streets. Route data never leaves your phone. Location is only used to sharpen distance while a walk is active, and only the total gets sent to us.
When does the bandana arrive?
It ships as soon as you join a challenge, not when you finish. You will see delivery estimates at checkout.
My dog has allergies. What are my options?
Switch your reward preference to toys instead of treats and every future finisher pack follows that setting. Anything edible always ships sealed with the ingredient label intact.
What if we do not finish a challenge?
Then you do not finish it, and that is genuinely fine. Challenges do not expire out from under you, and you keep the bandana regardless. Pick it back up whenever your dog is up for it.
Can I add more than one dog?
Yes. Each dog gets their own profile — name, breed, photo, birthday, the works.
Is Feeroo available in Spanish?
Sí. Feeroo ships in English and Spanish from day one and follows whatever language your phone is set to.
How do I delete my account?
Profile, then Settings, then Delete Account — you can also export your data from the same screen. If you would rather we handle it, email us from your account address and we will take care of it within 30 days.